Confirm the notice and submit an appeal
Record the message, time and affected account. For a disabled account, sign in to claude.ai and use the appeal form linked by the official safeguards article. Organization holds have a Request a review action.
A factual appeal template
Use only statements that are true for you. Do not claim a cause you have not established.
Account email: [email]
Notice and time: [exact message, date and timezone]
What I was doing: [brief factual description]
Relevant reference: [support ticket or invoice ID]
Please review the restriction and let me know what further information you need.
Anthropic · Safeguards warnings and appeals ↗ · Anthropic · How to get support ↗
Billing, refunds and data access
For billing questions, identify whether the subscription was purchased on the web, Apple or Google. Apple refund requests go through reportaproblem.apple.com; approval and timing depend on the provider. Contact official support for web billing.
The restricted-account screen can offer data export or account deletion. Available export data may be limited by the violation. Review those options before requesting deletion.
Anthropic · Paid plan billing FAQs ↗ · Apple · Refund requests ↗ · Anthropic · Safeguards warnings and appeals ↗
Frequently asked questions
Is a temporary authentication error a ban?
The error alone is not a ban notice. Check service status and the exact account message.
How long does an appeal take?
Anthropic does not promise a fixed response time. Keep your case reference and wait for official updates.