Check status and system time
Check status.claude.com. Use your operating system’s automatic date/time setting if the clock is wrong; do not change timezone to claim a different location. Run claude doctor for installation diagnostics.
Claude Code · Error reference ↗ · Claude Code · Installation and login troubleshooting ↗
Unlock a macOS login keychain
For Couldn't save your login, the official error reference advises unlocking the login keychain and running /login again. For a missing or expired login without an incident, follow the matching authentication instructions.
Use targeted recovery before deleting data
Read the official recovery steps for the exact error. Preserve configuration and work you need before any reset; do not bulk-delete credentials or caches to hide account restrictions. Give official support a redacted error log if recovery fails.
Claude Code · Installation and login troubleshooting ↗ · Anthropic · How to get support ↗
Frequently asked questions
Should I clear credentials during an outage?
Keep working credentials during a sign-in incident and wait for official recovery updates.
Does clearing a cache reverse a ban?
No. Local recovery does not reverse a server-side account restriction; use official appeals.