Use your own original document
Anthropic uses Persona for identity checks. Prepare a valid physical government photo ID; the official article lists passports, driving licences and national identity cards as examples. Scans, screenshots and expired IDs are not substitutes.
Retake unclear photos and follow the prompt
Check lighting, legibility and document condition, then use the retry options offered by the flow. If prompted, complete the live selfie yourself. Business checks may request organization information.
Escalate failures through official support
If available attempts are exhausted, use the help form in the official identity article. Give the error and reference information requested in that flow. Do not send ID images to an independent consultant. Verification is not a guarantee of account reinstatement or regional eligibility.
Anthropic · Identity verification ↗ · Anthropic · How to get support ↗
Frequently asked questions
Can a passport guarantee a successful check?
No. The official verification flow decides which documents and checks apply.
Does passing verification override supported-region rules?
No. Identity verification and location eligibility are separate requirements.